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PRIVACY POLICY

Customer Care

Effective Date: 11/01/2023

 

This Privacy Policy outlines the practices of [Divine Scents Diffusers] ("we," "us," or "our") regarding the collection, use, disclosure, and protection of your personal information. We are committed to safeguarding your privacy and complying with applicable data protection laws.

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By using our website, purchasing our products, or engaging with our services, you consent to the terms and practices outlined in this Privacy Policy. If you do not agree with this policy, please refrain from using our services.

Privacy & Safety

Information We Collect

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1. Personal Information

​We may collect personal information when you interact with our website or services. This may include:

 

• Contact Information: Your name, email address, phone number, and shipping address.

• Payment Information: Payment details, such as credit card information.

• Communication Data: Information related to your inquiries, feedback, or communications with us.

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2. Usage Information

We may gather data regarding your interactions with our website and services, including:

 

• Log Information: Data about your visits to our website, including your IP address, browser type, pages viewed, and the time and date of your visit.

• Device Information: Information about the device you use to access our website, such as device type, operating system, and browser type.

• Cookies: We use cookies and similar tracking technologies to improve your browsing experience and collect data about your usage patterns. You may manage your cookie preferences through your browser settings.

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3. How We Use Your Information

​We use the information we collect for various purposes, including:

 

• Order Processing: To fulfill and manage your orders, including processing payments, shipping products, and handling returns and exchanges.

• Customer Support: To provide assistance, answer inquiries, and address your requests and concerns.

• Marketing: With your consent, we may use your contact information to send you marketing communications, promotional offers, and updates about our products and services.

 

4. Data Security

​We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include encryption, access controls, and regular security assessments.

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5. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted service providers who assist us in conducting our business operations, such as payment processing, shipping, and website hosting.

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6. Your Choices

You have the right to:

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Opt-Out: You may opt out of marketing communications at any time by following the unsubscribe instructions included in our messages.


7. Access, Update, or Delete

You can request access to, update, or delete your personal information by contacting us.

 

8. Changes to this Privacy Policy

​We reserve the right to update and modify this Privacy Policy to reflect changes in our practices or legal requirements. Any changes will be effective immediately upon posting the revised policy on our website.

Wholesale Inquiries

Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or our privacy practices, please contact us at info@divinescnts.ca.

Payment Methods

Payment Methods

  • Credit / Debit Cards

  • Offline Payments

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